Why bother with phone insurance?

They sell it to you well – lost, stolen, broken, damaged and for just £8 a month you get a brand new replacement phone. But in reality is it really worth it?

I lost my phone on Sunday at when at Frinton. It was insured, so after giving the car one last search, I took on the automated service (https://aliceaudley.com/2012/11/23/the-automated-service/).

MONDAY

First I spoke with customer services (name, account holder, address, phone number inquiring about), then I was put through to insurance ((name, account holder, address, phone number inquiring about), then I was told that I had to get a police lost reference number, hang up and ring 101, get through to Hertfordshire police, go through options, put on hold, get through to police officer, told that I need to get through to Essex police as that’s where I lost the phone, hang up, ring 101, go through options and get through to Essex police, get put on hold, get through to police officer, answer absurd amount of questions, finally get reference number), ring back 02, get through to customer services, (name, account holder, address, phone number inquiring about) get transferred to insurance (name, account holder, address, phone number inquiring about), order new phone – £25 surplus charge, will be delivered on Wednesday (today) but can pick up sim card in store, thank you hang up. 1 hour 55 minutes.

TUESDAY

Go into 02 store, have to get out driving license, am given sim, but told to ring customer services to activate it, ring 02 (name, account holder, address, phone number inquiring about), get card activated. Can take up to a day. No worries, won’t have my replacement phone until the following morning. Thank you, hang up. 20 mins.

WEDNESDAY

Phone due to be delivered in the morning. It gets to 2 p.m. Ring O2 (name, account holder, address, phone number inquiring about), get put through to insurance (name, account holder, address, phone number inquiring about), yes phone has been delivered. No it hasn’t. Yes it has. Where? They state my address. No it hasn’t. Yes, it was signed for by a Mr Plaskett. Right, my name is Alice Audley. Yes, okay, sorry, we’ll contact the courier company – please hold. HOOOOOOOOOOOOOOLLLLLLLLLLD. Hello Alice? Yes. Yes, we can’t actually get through to the driver, his handset is turned off. We’ve emailed and the quickest we’ll be able to get back to you is tomorrow morning, I can only offer my apologies. 1 hour 20 minutes.

3 hrs 35 minutes. No phone.

Would it not make more sense to not have insurance, not have to deal with automated services and incompetent couriers and just buy a replacement phone from ebay?

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6 thoughts on “Why bother with phone insurance?

  1. Your insults are getting old. Why don’t you go off and try and complimenting someone? You might like it. Bye.

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